Privacy Policy

Effective Date: April 16, 2026

1. Introduction and Company Information

Maple Horizon Learning Centre (“Maple Horizon,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information entrusted to us by students, parents/guardians, staff, applicants, visitors, and other individuals who interact with our school.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in the course of operating our educational services in Canada, including in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy and education laws.

Maple Horizon Learning Centre
2450 Yonge Street, Toronto, ON M4P 2H5, Canada
Email: [email protected]
Phone: +1 (416) 782-5943

2. Data Collection and Processing

We collect personal information that is necessary to provide educational, administrative, and support services. Depending on your relationship with Maple Horizon, we may collect the following categories of information:

Identification and contact information: name, date of birth, address, email address, telephone number, emergency contacts, and parent/guardian details.
Student and academic information: enrollment details, attendance records, grades, assessments, learning plans, progress reports, behavioural notes, and program participation.
Health and safety information: medical conditions, allergies, accessibility needs, emergency care instructions, and incident reports, where required for student safety and support.
Financial information: billing details, payment records, tuition information, and related transaction data.
Employment and application information: resumes, references, qualifications, background check information, and employment-related records for staff and applicants.
Technical and usage information: IP address, device information, browser type, website usage data, and cookies or similar technologies when you visit our website or digital services.
Communications: emails, messages, call records, feedback, complaints, and other correspondence with us.

We generally collect personal information directly from the individual concerned, or from a parent/guardian where the individual is a minor, unless otherwise permitted or required by law. We may also collect information from third parties such as previous schools, educational consultants, service providers, or government authorities where appropriate and lawful.

We limit collection to information that is reasonably necessary for the purposes identified in this Policy.

3. Purpose of Data Processing

We process personal information for the following purposes:

to assess applications, enroll students, and manage admissions;
to provide educational instruction, tutoring, supervision, and student support;
to maintain academic, attendance, behavioural, and administrative records;
to communicate with students, parents/guardians, staff, and other authorized contacts;
to manage billing, payments, refunds, and financial administration;
to support student health, safety, accessibility, and emergency response;
to comply with legal, regulatory, accreditation, and reporting obligations;
to manage employment, contractor, and volunteer relationships;
to operate, maintain, and improve our website, systems, and services;
to detect, prevent, and investigate fraud, misuse, security incidents, or other unlawful activity;
to respond to inquiries, complaints, and requests;
to send service-related notices and, where permitted, informational communications;
to conduct internal analytics, planning, and quality assurance; and
for any other purpose to which you consent or that is otherwise permitted or required by law.

4. Legal Basis for Processing

In Canada, we generally rely on consent, contractual necessity, legal obligations, and legitimate business purposes recognized under applicable privacy laws to process personal information. Depending on the circumstances, our processing may be based on one or more of the following:

Consent: where you or your parent/guardian have provided express or implied consent, as appropriate.
Contractual necessity: where processing is necessary to provide educational services, manage enrollment, or fulfill our obligations to you.
Legal and regulatory obligations: where processing is required to comply with applicable laws, court orders, or government requests.
Legitimate interests / reasonable purposes: where processing is necessary for reasonable purposes such as school administration, safety, security, fraud prevention, and service improvement, provided such processing is appropriate and not overridden by your rights and interests.
Protection of vital interests: where necessary to protect the health or safety of a student, staff member, or other individual.

Where required by law, we will obtain your consent before collecting, using, or disclosing personal information. For minors, consent may be obtained from a parent or legal guardian, as appropriate.

5. Data Sharing and Third Parties

We do not sell personal information. We may disclose personal information to third parties only where necessary and lawful, including:

Service providers: vendors that support our operations, such as IT hosting, cloud storage, email services, payment processors, student management systems, communications platforms, and security providers.
Educational partners: tutors, instructors, assessment providers, consultants, or program partners involved in delivering educational services.
Professional advisors: lawyers, accountants, auditors, insurers, and other advisors subject to confidentiality obligations.
Government and regulatory authorities: where required or permitted by law, including for reporting, compliance, or legal proceedings.
Emergency responders and health professionals: where necessary to protect the health or safety of a student or other individual.
Other schools or institutions: where necessary for enrollment verification, transcripts, transfers, or academic continuity, with appropriate authorization.

We require third parties that process personal information on our behalf to use appropriate safeguards and to process the information only for the purposes we authorize.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside Canada, including in other provinces, the United States, or other countries. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those locations.

Where personal information is transferred outside Canada, we take reasonable steps to ensure it is protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.

7. Storage Duration

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, tax, educational, or recordkeeping requirements, and to resolve disputes or enforce our agreements.

Retention periods vary depending on the type of information and the purpose for which it is used. For example:

student academic and administrative records may be retained for a period required by applicable education or recordkeeping obligations;
financial and billing records may be retained for the period required by tax and accounting laws;
employment and recruitment records may be retained for a reasonable period consistent with legal and operational needs; and
security logs and website data may be retained for a limited period unless needed for investigation or legal compliance.

When personal information is no longer required, we will securely delete, destroy, anonymize, or de-identify it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable legal restrictions and exceptions, you may have the following rights regarding your personal information:

Access: request access to the personal information we hold about you and information about how it is used and disclosed.
Rectification: request correction of inaccurate, incomplete, or outdated personal information.
Erasure: request deletion of personal information in certain circumstances, subject to legal and operational retention requirements.
Restriction: request that we limit the use or disclosure of your personal information in certain circumstances.
Data portability: request a copy of certain personal information in a structured, commonly used format where applicable law provides such a right.
Objection: object to certain uses of your personal information, including where we rely on legitimate interests or similar grounds recognized by law.

To exercise any of these rights, please contact us using the details provided in the Contact Information section. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that if you withdraw consent for certain information, we may not be able to continue providing some services, programs, or communications, particularly where the information is necessary for enrollment, safety, or legal compliance.

10. Right to Complain

If you have concerns about our privacy practices or how we handle your personal information, we encourage you to contact us first so we can attempt to resolve the matter promptly and fairly.

You may also have the right to file a complaint with the appropriate privacy regulator in Canada, such as the Office of the Privacy Commissioner of Canada, or with a provincial privacy commissioner where applicable.

We will cooperate with any lawful investigation and will take appropriate steps to address substantiated concerns.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. These measures may include:

access controls and role-based permissions;
password protection and authentication measures;
secure storage and encryption where appropriate;
staff confidentiality obligations and privacy training;
monitoring and logging of system activity;
physical security measures for paper records and premises; and
procedures for responding to suspected privacy incidents or breaches.

No method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:

Maple Horizon Learning Centre
2450 Yonge Street, Toronto, ON M4P 2H5, Canada
Email: [email protected]
Phone: +1 (416) 782-5943

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will post the updated policy on our website or otherwise notify affected individuals as appropriate.

The “Effective Date” at the top of this Policy indicates when it was last revised. We encourage you to review this Policy periodically to stay informed about how we protect personal information.

By using our services, visiting our website, or providing personal information to Maple Horizon Learning Centre, you acknowledge that you have read and understood this Privacy Policy, subject to any consent requirements under applicable law.

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